FAQ

How can I change something in my order?
If you need to change your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
All orders may be cancelled within 24 hours of purchase.
 
Can I pay for my order with Paypal Visa, Mastercard, Discover or AMEX?
We accept PayPal, Visa, MasterCard, Discover, and American Express credit and debit cards.
 
Can I track my order?
Please email us at Sales@Coccinellahaute.com to request shipping and tracking information.
 
Can I return an item?
Please visit our Warranty page for more information.
 
How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged.  Product shipping will be within 3 days of your order and will ship ground for a flat rate fee of $20.00 per item.  Rush orders are available at a custom cost.  Please feel free to contact us via email or phone to upgrade your shipping method.
 
Do I need an account to place an order?
It's not required to create an account. But, having an account provides easier checkout, managing orders and a customized shopping experience.