The assortment of our store product is guaranteed for two years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by our after-sales technicians providing that: the product has not been subjected to shock, immersion, etc. the problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (breakage from excessive force on the chains and necklaces); the product has not been repaired in any way by any after-sales service other than that of our store or been interfered with by any person not approved by the seller; the product has not been modified in any way from its original condition.
What products are provided with the warranty?
01. Products Purchased at Our Store
If you have any damaged product, you can turn to our warranty service and they will settle the issue. All items are custom designed and created based on client purchases and preferences. We do not accept returns for after delivery due to not liking the look. We offer very clear images and descriptions upfront for your preference.
02. Products with Not Damaged Original Packing
All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.
03. Products that Were Not Repaired By Third Parties
If the products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.
04. Not Damaged Products
If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.
Contact us for repair of your Necklace and we will provide you with instructions in order to arrange for repair at a fee of $75 plus freight if out of warranty
In what cases is the warranty not provided?
Damages from wear and tear
Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.
Not branded items
This warranty does not apply to any items not branded by our company even if packaged or sold with our original products. Such kind of products may have the benefit of a manufacturer's warranty.
Unauthorized repairing services
When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.
The usage of unauthorized spares or consumables
When the product has failed due to the use of unauthorized spare parts or the consumables, the store doesn’t take any responsibility for the incident. Use only authorized spares if you want to keep your warranty valid.
Misuse or abuse
If the product purchased at our store has visual traces of misuse or abuse, this case is also not covered by guarantee services. The store can render repairing services at your expense.
Expired warranty period
The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 3 months after the date of manufacturing on the product or as derived from the serial number of the product.
Natural disaster is a force majeure the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.
Cleaning the product
If the product failed during cleaning or removing the foreign material from its surface or inside of it, the store won’t render the buyer free warranty services as the failure happened from the buyer’s fault.